Heavy Equipment Technical Support Expert

3 weeks ago


CarbonBlanc, Nouvelle-Aquitaine, United States Linder Industrial Machinery Company Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Linder Industrial Machinery Company.

Job Responsibilities
  1. Provide technical support to service departments and customers, including resolving product issues and contacting manufacturer representatives as needed.
  2. Conduct weekly conference calls to discuss service issues and maintain a database of resolutions.
  3. Collaborate with manufacturers to resolve technical issues and provide expert advice.
  4. Develop and maintain technical documentation, including TSRs and TSI.
  5. Ensure timely follow-up with customers to confirm issue resolutions.
  6. Maintain expertise through annual training sessions.
Requirements
  • Two years of experience working with heavy equipment, preferably Komatsu products.
  • Strong knowledge of Microsoft software and technical information systems.
  • Familiarity with Komatsu and Wirtgen product specifications, applications, and maintenance procedures.
Estimated Salary

$65,000 - $85,000 per year, based on location and experience.



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