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Information Technology Systems Specialist

2 months ago

McKinney, Texas, United States Segway Full time
Job Summary

We are seeking a highly skilled Information Technology Application Analyst to join our team at Segway. As a key member of our IT department, you will be responsible for providing technical support and guidance to our business applications.

Key Responsibilities
  • Error Identification and Resolution: Identify, communicate, and help correct errors made by system users.
  • Access Management: Ensure all accesses are up-to-date and in real-time.
  • Change Management: Provide a central point of contact for all change requests and system alterations to business applications.
  • Documentation and Training: Create and update training manuals, policies, and procedures.
  • User Provisioning and Support: Provision new users, provide system training, and customization.
  • Functional Understanding: Work with management to ensure key functionalities are understood.
  • System Support: Provide support for all system users, escalating to senior IT staff if needed.
  • Reporting and Analytics: Build custom reports and dashboards specific to job functions.
  • Security and Access Control: Maintain control of access rights, security settings, and user privileges.
  • Process Mapping: Generate detailed process maps for sales, marketing, and business workflows.
  • Project Implementation: Work with senior IT staff to manage project implementation and back-end integrations.
  • Communication Liaison: Serve as a communications liaison within IT and between IT and the business for releases, outages, and critical business-impacting situations.
Requirements
  • Education: University degree or college diploma in information technology.
  • Experience: 3–5 years' experience in consumer electronics, retail, ecommerce, and bike industry as an application analyst.
  • Skills: Strong analytical thinking, troubleshooting, and problem-solving skills within complex enterprise systems such as SAP S4/Hana, Dynamics 365, NetSuite, etc.
  • Business Knowledge: Strong understanding of one of sales, logistics, accounting, service, or ecommerce business knowledge and solution design experience.
  • Communication Skills: Solutions-oriented and exceptional written, verbal, and interpersonal communication skills.
  • Adaptability: Ability to learn and utilize new applications and software systems effectively and efficiently.
  • Flexibility: Flexibility to work in a fast-paced, priority-shifting environment.