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Product Training Specialist

2 months ago

Mechanicsville, Virginia, United States Qubica AMF Full time
Job Overview

Classification: Non-Exempt

Reporting To: Manager, Training Services Team

Position Summary:

The role focuses on maximizing the efficiency of QubicaAMF's offerings by delivering comprehensive training on products and services, particularly in the area of Scoring and Technology Solutions (STS). This position is pivotal in ensuring that customers and end-users are well-equipped to utilize our products effectively.

Key Responsibilities:

  • Facilitates in-depth product and technical training sessions for various scoring software and related offerings, catering to customers and end-users in both individual and small group formats.
  • Travels to client locations to provide hands-on training directly at the site.
  • Conducts thorough customer assessments to tailor training agendas that meet specific needs.
  • Employs a consultative training approach to enhance customer retention of information and optimize product usage.
  • Offers ongoing support post-training, addressing inquiries related to product functionality and operations.
  • Acts as a liaison between customers and internal teams, including Technical Support and Project Management, to identify and resolve issues efficiently.
  • Utilizes Microsoft CRM for documenting customer interactions, training summaries, and technical inquiries.
  • May assist with the installation and servicing of QubicaAMF products as needed.
  • Communicates updates and progress reports to management and relevant teams through various channels.
  • Collaborates with management to identify and track customer-related challenges.
  • Contributes to the creation of training materials for new products and services.
  • Participates actively in training sessions and workshops.
  • Follows established guidelines and instructions to fulfill job responsibilities.
  • Additional duties may be assigned as necessary.

Supervisory Role:

This position does not include direct supervisory responsibilities.

Qualifications:

  • Familiarity with training methodologies, concepts, and practices; experience in software field training is preferred.
  • Strong commitment to customer satisfaction and service excellence.
  • Proficient problem-solving skills and ability to provide effective solutions.
  • Capability to simplify technical concepts for better understanding by end-users.
  • Readiness to tackle challenges of any magnitude.
  • Proficient in Microsoft Windows and Office Suite; familiarity with Microsoft CRM is advantageous.
  • Understanding of basic computer networking and troubleshooting.
  • Knowledge of QubicaAMF's automatic scoring and management systems is a plus.

Work Environment:

The work environment may vary based on job assignments.

Physical Requirements:

Frequent standing, walking, and manual dexterity are required. The ability to lift and/or move up to 50 pounds occasionally is necessary.

Travel Expectations:

Travel may constitute up to 80% of job responsibilities, including availability for after-hours, weekends, and on-call shifts as required.

Education and Experience:

  • Associate degree or equivalent combination of education and experience.
  • Experience in bowling center operations or with bowling equipment is preferred.

Compensation and Benefits:

Competitive compensation package including medical, dental, and vision insurance, 401k with employer contributions, paid time off, holidays, and access to an on-site fitness center.

Please note that this job description is not exhaustive and may be subject to change at any time.