Respiratory Sales Specialist

2 weeks ago

Lexington, Kentucky, United States AdaptHealth LLC Full time
Job Summary:

The Respiratory Sales Specialist is a key member of our sales team, responsible for growing the high acuity respiratory patient base and associated device sales. This role requires building relationships with referral sources, ensuring continuity between the community physician practice or post-acute setting and the home setting, and promoting awareness and education to healthcare professionals, physicians, and patients regarding current home care options and capabilities.

Key Responsibilities:

Identify, contact, and build relationships with referral sources to generate steady referrals that meet sales growth goals and expectations.
Maintain ongoing business with referral sources in the medical community, conducting sales calls in the field to maintain contact with referral sources with information regarding AdaptHealth's products and services.
Work with Sales Leadership to validate and develop territory call plans to grow business, building long-term, trusting relationships with referral sources.
Evaluate interrelationship of referral source, medical team, and reimbursement concerns and strive to make fact-based, balanced decisions, promoting products and services provided to all healthcare professionals they may encounter daily.
Educate referral sources on product guidelines, documentation, and the use of products and services provided by AdaptHealth, collaborating with intake, customer service, document collection, and other functional areas within the company to help process orders and drive sales growth.
Communicate and explain Medicare and private insurance procedures, pricing information, and product information to referral sources, generating a steady stream of referrals, selling all offered services, to meet sales growth goals for this position and territory.
Create, execute, and manage a territory call plan, utilizing AdaptHealth Referral Management application to document sales calls, schedule, and sales plan, increasing referral volume from assigned accounts by promotion within business lines and cross-selling among business lines through regular and ongoing solicitation/facilitation of referral orders from assigned accounts.
Work with the Intake team to obtain complete referral information and medical documentation to ensure complete, accurate, and timely processing of referrals, accepting referrals based on a current knowledge and understanding of Medicare, Medicaid, and private insurance reimbursement guidelines for services and/or equipment.
Suggest alternative equipment as warranted based on reimbursement limitations, acting as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes.
Participate in obtaining MD orders/signatures for appropriate documentation and original prescriptions while on-site when the Intake team is unable to do so, promoting ePrescribe platforms for streamlined referral and documentation processes, delivering and picking up required paperwork from physicians such as doctors' orders and chart notes.
Conduct sales & service rounds in assigned facilities promoting availability for order processing, set-up, and patient equipment education, assisting in obtaining referral source profile information, identifying programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase referral source/patient satisfaction.
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling, sharing information and expertise with peers to enable them to be effective, participating in team meetings as requested, completing Boot Camp Sales Training courses, and completing assigned compliance training and other educational programs as required.
Develop and maintain working knowledge of services, products, insurance guidelines, eligibility, and reimbursement for patients, maintaining compliance with AdaptHealth's Compliance Program, potentially able to set the patient up on the device and offer clinical guidance to the high acuity patient population, and performing other related duties as assigned.

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