Help Desk Specialist

2 days ago

Joplin, Missouri, United States OWN Full time
Help Desk Technician Job Description

At OWN, Inc., we're seeking a skilled Help Desk Technician to join our Joplin team. As a key member of our IT department, you'll provide technical support and troubleshooting assistance to users, ensuring seamless operation of our computer systems and software applications.

Responsibilities:
  • Provide timely and professional technical support and troubleshooting assistance to users.
  • Install, configure, and maintain computer systems, peripheral devices, and software applications.
  • Set up and maintain user accounts and access rights in accordance with company policies and procedures.
  • Collaborate with the IT team to deploy and upgrade software applications across the organization.
  • Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
  • Conduct regular system audits to ensure data integrity and security.
  • Perform routine maintenance tasks such as system backups and software updates.
  • Train end-users on basic troubleshooting techniques and proper use of software and hardware.
  • Monitor and respond to IT security incidents, including virus and malware detection and removal.
  • Coordinate with vendors and service providers to resolve technical issues and obtain necessary support.
  • Document and maintain accurate records of help desk activities, including issue resolutions and troubleshooting steps.
Qualifications:
  • A bachelor's degree in information technology, computer science, or a related field is preferred.
  • Proven experience in providing technical support and troubleshooting assistance to end-users.
  • Strong knowledge of hardware, software, and network troubleshooting principles.
  • Proficiency in using and supporting Google Suite applications, AutoCAD, and Deltek (or similar project management/accounting software).
  • Familiarity with network infrastructure, including routers, switches, firewalls, and wireless technologies.
  • Solid understanding of computer systems, including hardware components, operating systems, and software applications.
  • Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
  • Familiarity with IT security best practices and procedures.
  • Ability to work independently as well as collaborate effectively within a team environment.
About OWN, Inc.

OWN, Inc. is an engineering firm that believes in the power of employee-ownership. Our talented team builds futures while helping shape the built environment across the country from our offices in Missouri, Kansas, Arkansas, and Florida. We serve the Private Development and Public Infrastructure markets with core offerings of Civil Engineering, Structural Engineering, Land Surveying, and Field Services.

We offer a unique work environment that fosters community, empowerment, flexibility, and teamwork. Our Employee Stock Ownership Plan (ESOP) is owned 100% by employees, providing a sense of ownership and shared success. We're committed to providing equal employment opportunities to all persons without regard to their race, age, color, physical handicap or disability, military service record, religion, sex, national origin or any other categorization protected by law.

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