IT Support Specialist

6 days ago


Joplin, Missouri, United States Smartech Full time

Job Summary:

Smartech is seeking a highly motivated and experienced IT professional to join our team as a Field Service Representative. As a key member of our technical support team, you will be responsible for providing top-notch service to our clients, ensuring their IT needs are met with efficiency and expertise.

Key Responsibilities:

  • Perform on-site and remote technical support for clients, troubleshooting and resolving IT issues in a timely and professional manner.
  • Install, configure, and maintain computer hardware and software, including PCs, servers, and peripherals.
  • Provide exceptional customer service, ensuring client satisfaction and loyalty.
  • Collaborate with the help desk and service desk teams to resolve complex technical issues.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

Requirements:

  • 2+ years of experience in IT hardware and software support.
  • Strong knowledge of desktop hardware and software, including Microsoft applications.
  • Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of IT services and solutions.

Language: English (en-US)



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