Transit Bus Field Service Expert
6 days ago
GILLIG, a leading transit bus manufacturer in the United States, is seeking a highly motivated and customer-focused professional to join their team as a Field Service Representative.
About the RoleThe ideal candidate will travel to customers' sites to perform Post Delivery Inspections on new buses, ensuring they are in excellent working condition. They will provide detailed reports to resolve any issues or concerns and work closely with customers to understand their needs.
Key Responsibilities- Travel to customers' locations across the Northwest US area and potentially other regions as needed
- Inspect new buses after delivery, identifying and repairing any issues
- Partner with customers to investigate concerns about buses in-service and develop resolution plans
- Diagnose electrical and mechanical defects on buses and make necessary repairs
- Troubleshoot supplier issues and facilitate resolution
- Document failure analysis using field reports, photos, and failed material analysis
- Liaise between customers and factory to resolve difficult product issues
- Order ship short parts or broken/failed parts to put buses in service
- Assist customers in ordering warranty or replacement parts as needed
- Recommend and authorize warranty repairs or policy adjustments as required
- Bachelor's degree in Engineering, Business Administration, or equivalent preferred
- Minimum 3 years of experience in the Commercial Bus Industry
- Ability to read blueprints and electrical schematics
- Project management skills
- Excellent written and verbal communication
- Exceptional customer service skills
- Proven ability to use computer programs to diagnose bus systems preferred
- Commercial Driver's license with passenger endorsements
- Lock Out Tag Out certification
This role offers a competitive salary of $75,000 - $275,000 per annum, plus premium benefits, including company-paid medical premiums, a generous retirement plan, and comprehensive benefits. The exact compensation package may vary based on individual factors such as market location, job classification, and experience.
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