Software Specialist

Job Title: Software Specialist

We are seeking a highly skilled Software Specialist to join our team at CAI. As a key member of our organization, you will be responsible for providing expert-level support and guidance on Microsoft 365 (M365) and SharePoint Online.

Job Summary

The ideal candidate will have a deep understanding of the M365 Modern Workplace platform and its collaboration/integration tools/solutions, especially Teams, OneDrive, SharePoint Online, and Power Platform. You will work closely with agency partners to develop work methods and procedures using M365 tools, including Teams, OneDrive, SharePoint Online, Forms, Power Platform concepts, and other M365 functions.

Key Responsibilities

• Provides oversight and assistance to agency partners and/or project members on the development and implementation of internal SharePoint Online or TEAMS functionality (while adhering to established compliance and governance standards/policies) with forms, web parts, and related application/cloud technologies
• Schedules, conducts, and/or participates in staff development by educating end-users and technical support staff on SharePoint capabilities and other M365 functions; coordinates and/or conducts enterprise-wide training as needed
• Assists/leads the M365 technical team with the implementation of data conversions/migrations and global standards such as, but not limited to, data retention and data classification tags, records management, the management of data loss prevention (DLP) rules, and establishes configuration standards relative to meta data (Term Store) for improved use, data searches, and eDiscovery processes
• Supports continuous improvement of operational, compliance, and governance standards through agency partner process analysis, and by developing and documenting procedures, projects, and future operations, and participates in SharePoint/M365-related agency projects as a subject matter expert and/or as needed
• Recommends/designs/develops automated solutions using Power Platform when appropriate
• Works with agency partners to analyze, identify, and document business problems, needs, and requirements. Recommends and documents detailed specifications and standards for SharePoint solutions to meet State agencies' business initiatives/problems
• Provides guidance to new and enhanced SharePoint proposed solutions to support conducting user needs assessments, maintaining compliance with existing standards, and providing agencies with guidance on needed operational resources to document and operate solutions
• Provides support in user/technical community with development planning and the change request process. Responds to special needs/problem situations as required on a priority basis

Requirements

• Proficient understanding of the Microsoft 365 Modern Workplace platform and its collaboration/integration tools/solutions, especially Teams, OneDrive, SharePoint Online, and Power Platform
• Ability to write clear and structured technical documents; assist with change management and technological adoption; explain M365 products and services from a non-technical/solution perspective; and work with strategic, technical, and agency partners to ensure compliance, governance, processes, and support is user-friendly and easily understood by both technical and non-technical business partners
• Ability to work effectively within a team as well as independently
• Command a solid understanding of PMI and Agile project management praxes and the ability to conduct business analysis with agency partners to identify business needs/problems prior to 'jumping' into the solutioning realm
• Ability to evaluate present systems, organize data, and develop new solutions and procedures based on user input, system constraints, and prioritized responses
• Ability to communicate effectively with various department and division representatives
• Ability to reduce problems to basic details
• Ability to establish and maintain effective working relationships with customers, superiors, associates, and with representatives from other state departments
• Ensure technical knowledge and understanding on Microsoft products is kept up to date and relevant
• 5 years of broad general experience with M365 online including TEAMS, SharePoint, OneDrive, Power Platform, and new technical introductions into the platform
• 5 years' experience designing, developing, and delivering enterprise and group solutions within the M365 platform
• 5 years' experience working with users to gather requirements and provide consultative guidance on best practices and solutions in an M365 online environment
• 5 years' experience with the development of web-based design and interfaces, and detailed SharePoint development understanding
• 5 years' experience developing workflows within the M365 online environment inclusive of SharePoint
• Excellent knowledge of hosted environments, offerings, and best practices
• 5 years' experience of solid foundational knowledge of Microsoft backend technologies including MS SQL Server, and SharePoint native tools
• 5 years' experience with source control tools (no specific tool experience required)
• 5 years' experience with M365 migration tools and executing migrations. The state currently uses ShareGate as one of its migration tools
• 5 years' experience with Power Platform development and best practices
• Preferred: Microsoft Certification (MCSE/MCSD)
• 5 years' experience in a similar government environment is preferred

Physical Demands

The ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing, or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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