Customer Service Representative

5 days ago


Naperville, Illinois, United States American Water Resources LLC Full time
About This Opportunity

We are seeking a highly motivated and customer-focused Contact Center Agent to join our team. As a Contact Center Agent, you will play a crucial role in improving customer satisfaction by providing exceptional service and support through phone and digital interactions.

Key Responsibilities:

  • Sell home warranty, energy-related products and services to residential and commercial customers while adhering to quality standards, scripting processes and procedures.
  • Makes outbound calls to potential customers to promote and sell our products/services.
  • Handles incoming calls from customers, answering inquiries and providing product information.
  • Identify customer needs and tailor solutions to meet those needs effectively.
  • Achieve and exceed individual and team sales targets and performance metrics.

Requirements:

  • At least 3 years of experience in customer service with strong skills in resolving customer issues and providing support.
  • Experience direct AND up/cross-selling when presented with opportunity.
  • Excellent verbal and written communications skills, effective listening skills and possess the ability to identify needs through phone and digital customer interactions.
  • Proven track record of meeting or exceeding sales targets/quotas.
  • Demonstrated experience in effective verbal communication, including the ability to persuade and influence customers.

Work Environment:

This role is based in our Chicagoland office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office model is required.

Estimated Salary: $60,000 per year



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