Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Location: Naperville, USA
Salary: $60,000 - $80,000 per year
We are seeking a highly skilled Customer Service Representative to join our team at Gerald Auto Group. As a key member of our service department, you will be responsible for providing exceptional customer service, scheduling appointments, and coordinating repairs.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries and concerns
- Schedule appointments and coordinate repairs with the service team
- Communicate clearly and concisely with customers regarding repair estimates and progress
- Resolve customer complaints and issues in a timely and satisfactory manner
- Maintain accurate records and reports, including customer interactions and repair history
Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum 1 year of experience in customer service or a related field
- Proven track record of excellent customer service skills
- Ability to work effectively in a fast-paced environment and adapt to changing circumstances
- Strong analytical and problem-solving skills
Benefits:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program and profit-sharing opportunities
- Opportunities for career advancement and professional growth
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