Patient Services Representative

7 hours ago


Hermitage, Pennsylvania, United States UPMC Full time
Job Summary

UPMC Regional Orthopaedics is seeking a full-time Patient Services Representative to provide exceptional patient care and support in a fast-paced medical office environment.

Key Responsibilities
  • Provide a warm and welcoming greeting to all patients, guiding them through the use of self-arrival technology or checking them in at the desk as preferred.
  • Collect copayments and other applicable patient payments at the point of service, confirming and/or updating patient registration information as needed.
  • Schedule follow-up appointments within the practice and connect patients to resources for scheduling ancillary services.
  • Assist patients in navigating the healthcare system, providing clear and understandable instructions and follow-up to resolve any unresolved questions or needs.
  • Register patients in the Biometrics program, explaining the benefits and promoting the MyUPMC patient portal as applicable.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed, confirming/verifying insurance benefits with carriers via online verification systems or telephone inquiries.
  • Obtain patient or family member signatures for consent to treatment and financial responsibility, adhering to HIPAA rules and regulations.
  • Triaging phone calls to other areas and/or clinical providers, assisting with administrative duties such as scanning medical records and faxing.
Requirements
  • High school graduation or equivalent required; experience with personal computer-based applications, office equipment, and proficient typing skills preferred.
  • Two years of experience in a medical, billing, fiscal, or customer service function preferred, with knowledge of medical terminology and prior experience with Medipac, Epic, or other health records systems.
  • Licensure, certifications, and clearances as required by UPMC.
About UPMC

UPMC is an Equal Opportunity Employer/Disability/Veteran, committed to diversity and inclusion. Our Center for Engagement and Inclusion executes leading-edge diversity strategies to advance our national presence as a diversity leader.



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