Patient Services Representative

2 weeks ago


Hermitage, Pennsylvania, United States UPMC Full time
Job Title: Patient Services Representative

UPMC Horizon Dermatology / Horizon Dermatology Greenville is seeking a full-time Patient Services Representative to join their team. This is a Monday through Friday daylight position with no evenings or weekends. The PSR will cover two offices for a very busy dermatology clinic.

Job Summary:

A Patient Services Representative is responsible for providing exceptional customer service to patients and families, promoting the usage of new and emerging technologies, educating patients on their financial obligations, and collecting payments when applicable. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and be proficient in using personal computer-based applications.

Key Responsibilities:
  • Provide clear and understandable instructions to patients, ensuring they understand their healthcare options and financial responsibilities.
  • Assist with administrative duties, including scanning medical records and faxing documents.
  • Guide patients through the use of self-arrival technology or check-in patients at the desk, depending on their preference.
  • Schedule or connect patients to resources for ancillary services at checkout.
  • Understand and apply the principles of service recovery to resolve issues that do not meet patient expectations.
  • Assist patients in understanding their financial responsibilities and connect them to advocacy resources as needed.
  • Obtain signatures from patients or family members for consent to treatment and financial responsibility, adhering to HIPAA regulations.
  • Verify insurance benefits with carriers via online systems or phone inquiries.
  • Promote the MyUPMC patient portal and assist patients in registration when applicable.
  • Collect copayments and other patient payments at the point of service.
  • Provide a warm greeting to all patients and register them in the Biometrics program, explaining its benefits.
  • Confirm and update patient registration information at checkout.
  • Appropriately distribute and triage phone calls to other areas and clinical providers.
  • Schedule follow-up appointments within the practice at checkout.
Requirements:
  • High school graduate or equivalent required.
  • Experience with personal computer-based applications, office equipment, and proficient typing skills preferred.
  • Two years of experience in a medical, billing, fiscal, or customer service function preferred.
  • Knowledge of medical terminology preferred.
  • Prior experience with Medipac, Epic, or other health records systems preferred.
Clearances:
  • Act 31 Child Abuse Reporting with renewal.
  • Act 33 with renewal.
  • Act 34 with renewal.
  • Act 73 FBI Clearance with renewal.

UPMC is an Equal Opportunity Employer/Disability/Veteran.



  • Hermitage, Pennsylvania, United States UPMC Full time

    Job SummaryUPMC Regional Orthopaedics is seeking a full-time Patient Services Representative to provide exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesProvide a warm and welcoming greeting to all patients, guiding them through the use of self-arrival technology or checking them in at the desk as...


  • Hermitage, Pennsylvania, United States UPMC Full time

    Job SummaryUPMC Regional Orthopaedics is seeking a full-time Patient Services Representative to join our team. This is a Monday-Friday, daylight position with no nights, weekends, or holidays.ResponsibilitiesProvide Exceptional Patient Care: Offer a warm greeting to all patients, guide them through self-arrival technology or check-in at the desk, and ensure...


  • Hermitage, Pennsylvania, United States Western & Southern Life Full time

    Job Title: Financial RepresentativeAt Western & Southern Life, we are seeking a highly motivated and results-driven Financial Representative to join our team. As a Financial Representative, you will play a critical role in meeting the financial needs of our middle-income clients by providing them with tailored solutions for risk protection, financial...


  • Hermitage, Pennsylvania, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience in our Judgement...


  • Hermitage, Pennsylvania, United States Career Advantage Inc Full time

    Job Opportunity at Career Advantage IncCareer Advantage Inc is seeking a highly motivated and detail-oriented individual to fill the position of Telemarketer/Customer Service Representative in Hermitage, PA.Key Responsibilities:Establish and maintain relationships with businesses and applicants through phone calls and correspondenceAssist applicants with...


  • Hermitage, Pennsylvania, United States GetGo Café + Market Full time

    Job SummaryWe are seeking a motivated and friendly team member to join our GetGo Café + Market team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe working environment.ResponsibilitiesProvide excellent customer service by...


  • Hermitage, Pennsylvania, United States Western & Southern Life Full time

    Job Title: Financial RepresentativeJob Summary:The Financial Representative is a key role at Western & Southern Life, responsible for meeting the financial needs of middle-income clients. This involves educating clients, analyzing their needs, and recommending tailored solutions in an ethical and client-focused manner.Responsibilities:Market Development:...


  • Hermitage, Pennsylvania, United States Planet Fitness Full time

    {"Job Title": "Member Services Representative", "Job Summary": "We are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member...


  • Hermitage, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Job SummaryWe are seeking a skilled Patient Services Representative to join our team at the University of Pittsburgh Medical Center. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key Responsibilities:Provide a warm and welcoming greeting to all...


  • Hermitage, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Job SummaryWe are seeking a skilled Patient Services Representative to join our team at the University of Pittsburgh Medical Center.About the Role:Welcome patients upon arrival and provide a positive first impression of our facility.Promote the use of new and emerging consumer-friendly technologies to enhance patient experience.Educate patients on their...


  • Hermitage, Pennsylvania, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.Key...


  • Hermitage, Pennsylvania, United States GetGo Caf + Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Team Member at GetGo Caf + Market. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and assisting with daily operations.Key ResponsibilitiesProvide...


  • Hermitage, Pennsylvania, United States Giant Eagle Full time

    Job SummaryGiant Eagle is seeking a motivated and detail-oriented Team Member to join our team. As a Team Member, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and supporting the sales floor team.Key Responsibilities:Replenish products on the shelf, rotating products and ensuring code...


  • Hermitage, Pennsylvania, United States Panera Bread Full time

    Be Part of a Dynamic Team at Panera BreadPanera Bread is seeking motivated individuals to join our team as Restaurant Team Members. As a key member of our team, you will have the opportunity to connect with our guests, contribute to the growth of our bakery-café, and make a positive impact on your community by donating unsold products to local...


  • Hermitage, Pennsylvania, United States The Western and Southern Life Insurance Company Full time

    Unlock Your Potential at Western & Southern LifeAre you a motivated and results-driven individual looking to build a successful career in financial services? Do you have a passion for helping others achieve their financial goals? If so, we invite you to explore the exciting opportunities available at Western & Southern Life.As a Financial Representative, you...


  • Hermitage, Pennsylvania, United States Western & Southern Life Full time

    Job Title: Financial RepresentativeAt Western & Southern Life, we are seeking a highly motivated and results-driven Financial Representative to join our team. As a Financial Representative, you will play a critical role in meeting the financial needs of our middle-income clients by providing personalized financial solutions and exceptional customer...

  • Sales Representative

    14 hours ago


    Hermitage, Pennsylvania, United States Omni Fiber LLC Full time

    About the RoleWe are seeking a highly motivated and results-driven Community Sales Representative to join our team at Omni Fiber LLC.The successful candidate will be responsible for increasing the number of Omni Fiber customers and representing the company at community events within assigned territories.Key ResponsibilitiesAchieve or exceed monthly sales...


  • Hermitage, Pennsylvania, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member...


  • Hermitage, Pennsylvania, United States The Western and Southern Life Insurance Company Full time

    Unlock Your Potential with Western & Southern LifeAre you a motivated and results-driven individual looking to build a successful career in financial services? Do you have a passion for helping others achieve their financial goals? If so, we invite you to explore the exciting opportunities available at Western & Southern Life.As a Financial Representative,...


  • Hermitage, Pennsylvania, United States Western & Southern Life Full time

    {"Job Title": "Financial Representative", "Job Description": "Job SummaryWe are seeking a highly motivated and results-driven Financial Representative to join our team at Western & Southern Life. As a Financial Representative, you will be responsible for meeting the financial needs of our middle-income clients by providing risk protection, financial...