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Retail Operations Leader

2 months ago

Stoughton, Massachusetts, United States Lapels Dry Cleaning Full time

Join the Lapels Dry Cleaning team as a Retail Operations Leader

This role is essential in supporting the store manager to enhance business growth and foster staff development. In the absence of the manager, the Operations Leader will uphold our commitment to exceptional customer service standards.

This position is ideal for individuals seeking to cultivate their managerial expertise in a stable and growing industry. We are looking for candidates with supervisory experience in customer service roles; while industry experience is advantageous, it is not mandatory.

Benefits of Joining Us:
  • Employee Discounts
  • Major Holidays Off
  • Uniform Provided
  • Eligibility for Health Insurance
  • Opportunities for Internal Advancement
Key Responsibilities:
  • Welcome and assist all customers visiting the store
  • Provide front counter support for customer order drop-off and pick-up
  • Address customer inquiries regarding cleaning, stains, and finishing
  • Inspect and categorize clothing items
  • Record incoming customer orders accurately
  • Maintain cash drawer accuracy consistently
  • Ensure a clean and inviting store environment
  • Resolve customer issues and claims effectively
  • Oversee Commercial Accounts
  • Become proficient in the POS (point of sale) system to leverage its capabilities
  • Perform additional duties as required
To discover more about Lapels, visit our website.

Qualifications:
  • Preferred experience in customer service or supervisory roles
  • Dry cleaning experience is a plus
  • Flexible scheduling is necessary
  • Ability to stand for extended periods
  • Strong attention to detail is essential
  • Knowledge of textiles and garments is beneficial
About Our Company:
Lapels has established a distinctive Dry Cleaning Program that offers a boutique-style, environmentally friendly cleaning experience. Since 1999, Lapels has been recognized as a leader in transforming the dry cleaning industry.