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Lead Client Strategist
2 months ago
Company Overview
At Shaker, we are dedicated to bridging the gap between individuals and employment opportunities.
As a trailblazer in recruitment marketing since 1951, Shaker specializes in tailored communications and strategies designed to attract and retain top talent.
Our success is driven by intelligence and creativity, fueled by a diverse team of skilled professionals. Together, we can achieve remarkable outcomes.Join our team.
Position Overview
The Senior Client Consultant serves as the pivotal connection within our organization, responsible for engaging with mid to large enterprise accounts, ensuring their development and satisfaction.
As a subject matter expert, they are adept at scoping, discussing, and strategizing initial concepts with clients, whether independently or with the support of other Shaker teams.
The Senior Client Consultant collaborates with media and vendors to stay informed about emerging trends and offerings.
This role may receive guidance from a Team Director or VP of Client Service.Key Responsibilities:
Daily management of client accounts
- Engage proactively with clients through various communication channels; travel may be necessary.
- Establish and maintain strong relationships across all levels of the client organization.
- Foster and sustain connections with clients, internal teams, and partners.
- Act as a strategic partner and trusted advisor, identifying new collaborative opportunities.
- Maintain a comprehensive understanding of client dynamics, including business goals, target audience needs, challenges, and budgets.
- Serve as the internal advocate for clients within Shaker, coordinating deliverables seamlessly.
- Manage multiple clients and project priorities concurrently.
- Develop long-term strategies to achieve client objectives.
- Support the team in preparing proposals and media recommendations, ensuring alignment with client goals.
- Consult on and finalize client contracts (media or otherwise).
- Drive consistent growth and client billing across all levels.
The Senior Client Consultant possesses a strong command of all key service areas within our organization.
They consult with clients independently or with minimal support, identifying and scoping opportunities in the following domains:
Branding:
Employer value proposition, employer branding, campaign development
Creative Services:
Video production, collateral materials, brochures, etc.
Programmatic Advertising:
Ad purchasing and campaign management
Social Media:
Platform management, community engagement, social strategy, and best practices
Digital Marketing Campaigns:
Search engine marketing, pay-per-click advertising
Interactive Solutions:
Website design, microsites, landing pages, digital assets, etc.
- Knowledge of technology solutions (ATS, CRM, sourcing tools, etc.).
- Identify and activate growth opportunities through consultative sales.
- Effectively scope and close projects and campaigns, delivering comprehensive strategy recommendations.
- Curate customized offerings to enhance client value, whether through internal development or external sourcing.
- Understand Shaker's offerings and manage client initiatives within each core category (execution, reporting, etc.).
- Act as the primary support for assigned clients.
- Field and address client requests efficiently.
- Manage multiple clients and project priorities concurrently.
- Prepare media recommendations based on client objectives and budgets.
- Create orders and manage them through to final approval, ensuring accuracy.
- Submit forms for internal and reporting requests, providing comprehensive details for optimal client deliverables.
- Follow up with departments to ensure deadlines are met.
- Attend all agency media/vendor presentations.
- Maintain records of current projects and archives of past work as needed.
- Manage all client billing inquiries and requirements.
- Assist the accounting team in timely invoice retrieval.
- Execute media plans, coordinating all assets and agreements.
- Ensure client approvals are secured before deadlines.
- Provide guidance on order creation and billing processes.
- Prepare well-crafted, branded presentations.
The Senior Client Consultant excels at overseeing all projects within their client portfolio, collaborating with Client Consultants and key department personnel to ensure objectives and timelines are met.
- Effectively manage multiple projects and clients, ensuring timely delivery.
- Navigate challenging conversations regarding scope changes and timelines with professionalism.
- Maintain respectful relationships with all internal agency departments.
- Oversee the execution of media plans, assets, contracts, and billing.
- Track and report media performance against plans, advising the team on strategic adjustments as necessary.
- Provide regular feedback and business forecasts to management regarding opportunities.
- Attend all agency media/vendor presentations.
- Engage with media/vendors to understand product offerings that align with client goals.
- Participate in final presentations to new prospects as assigned.
Qualifications
- Demonstrated business acumen and understanding of sales processes.
- Strong negotiation and problem-solving skills.
- Excellent presentation abilities and client interaction skills.
- Passion for solution selling and client service.
- Strong communication and interpersonal skills across various mediums.
- Intuitive questioning skills to uncover client needs.
- Detail-oriented, highly organized, and exceptional follow-through.
- Knowledge of current trends in talent marketing and advertising.
- Proficient in Microsoft Office Suite, including PowerPoint and Excel.
- Ability to thrive under pressure.
- Experience in campaign planning and research.
- Background in client relationship management.
- Experience in advertising, marketing, or talent acquisition.
- Ability to mentor and develop team members.
- Previous agency experience preferred; recruitment-related experience is a strong plus.
- Maintain visibility on relevant social media channels by promoting industry topics.
Tools:
- Filemaker
- Microsoft Office Suite (Word, PPT, Teams)
- Excel
- Tableau
- TalentNeuron
EXPERIENCE:
- BA and 10+ years of progressive client management experience required; preferably in the Talent Acquisition industry.
SUCCESS FACTORS:
Key metrics for success:
- Overall team performance.
- Growth of business and assigned accounts.
- Client development and engagement.
- Knowledge of client base.
- Ability to sell Shaker services independently or collaboratively.
- Level of client engagement.
- Interaction with Shaker departments.
- Ability to coach and develop talent.
Additional Information
Rewards and Career Advantages
Our vibrant culture, characterized by energy and talent, offers competitive compensation, health and financial benefits, and the opportunity to collaborate with innovative colleagues.
About Us
Shaker Recruitment Marketing is a family-owned agency that has consistently exceeded client expectations since 1951.
By strategically adapting to change, we have built a legacy of success through creativity, service excellence, relationship-building, and agility.
We provide top-tier solutions for employer branding, media planning and buying, career site design, social media strategies, and mobile solutions.