Guest Experience Coordinator

3 days ago


Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time
Job Overview

We are seeking a highly motivated and organized individual to join our team as a Guest Experience Coordinator. This role involves providing exceptional customer service, managing luggage and packages, and ensuring seamless interactions with guests.

Main Responsibilities:
  • Loading and unloading luggage carts
  • Organizing and delivering luggage for tour groups
  • Escorting guests to rooms and familiarizing them with hotel services
  • Inspecting guest rooms to ensure they are in order and that supplies are adequate
  • Explaining features of the room, including operation of electronic devices and entertainment systems
  • Checking and storing luggage for arrivals and departures with luggage tags
  • Storing, tracking, and delivering packages as needed
  • Delivering messages to meeting rooms
  • Delivering flowers, laundry, packages, and other amenities to guest rooms
  • Assisting with room changes
  • Maintaining a current listing of local and area attractions, special events, and activities
  • Maintaining a list of local transportation guides, churches, sports arenas, etc.
  • Assisting the Houseperson with guest requests
  • Ensuring the lobby reader board is correct
  • Providing information, maps, and directions as required
  • Showcasing guest rooms and suites as needed and emphasizing the hotel's amenities
  • Performing other duties as requested by management


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