Customer Experience Ambassador
2 days ago
Key Responsibilities
Serve as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Perform duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Key responsibilities include:
- Providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activites.
- Interacting with guests on a continual basis by answering and/or resolving billing questions and other concerns.
- Selling tickets to shows.
- Assisting with guest needs such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay.
About the Required Skills and Qualifications
- The ideal candidate will have progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision.
- Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
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