Hotel Front Desk Auditor

4 weeks ago

Vermilion, United States Holiday Inn Express Vermilion Full time
Hotel Front Desk Night Auditor Job Description

We are seeking a highly organized and welcoming individual to join our team as a Hotel Front Desk Night Auditor at the Holiday Inn Express Vermilion in Vermilion, OH, US.

This role offers a competitive hourly salary ranging from $12 to $14.

Key Responsibilities:
  • Deliver exceptional customer service to guests, ensuring a memorable stay.
  • Manage check-in and check-out processes efficiently, addressing guest queries and handling customer service issues.
  • Cash handling and office equipment operation are essential skills for this role.
  • Guarantee accurate guest payments and maintain a seamless check-in process.
  • Monitor and address guest feedback promptly, keeping management informed.
  • Ensure a welcoming environment that attracts guests and provides a positive experience.

This role requires a friendly and reliable individual with exceptional customer service skills, the ability to juggle multiple tasks, and a passion for providing stellar service.

Qualifications:
  • At least one year of experience in hospitality, with a focus on the Front Desk.
  • Proficiency in Microsoft Office and other relevant computer programs.
  • Strong customer service and interpersonal skills are essential.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • High school diploma or equivalent; additional certification in hospitality or hotel management is a plus.

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