Technical Equipment Specialist

4 weeks ago

Tampa, Florida, United States Johnson Controls Full time
Job Overview

This role involves maintaining parts inventory, demonstrating equipment use to customers, and ensuring customer satisfaction through effective communication.

We are seeking a talented individual to join our team as an Installation and Service Technician.

Key Responsibilities:

  • Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
  • Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
  • Maintain an accurate parts inventory at levels that insure a first time fix.
  • Demonstrate and train customers how to use their equipment properly.
  • Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.

Requirements:

To be successful in this role, you will need:

  • High School Diploma or GED
  • 2 years Associates degree in Electronics and/or Networking, or technical military equivalent required
  • Must have a valid driver's license
  • 3 years prior work experience in related field
  • Competed basic EAS and Video training and certifications
  • Highly organized, strong interpersonal skills and ability to work independently
  • General knowledge of electronics required
  • Willing to obtain or have State License as required (State Dependent)
  • Must have a mechanical aptitude and be able to use hand and power tools
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Strong organizational skills, positive attitude, and an ability to learn quickly
  • Must be capable of working independently or as a team
  • Working Knowledge of MS Office and basic PC skills
  • Excellent written and oral skills
  • Ability to travel and work overtime as needed
  • Able to read and interpret blueprints and Scope documents
  • Certified in all Video & RFID solution currently sold and serviced by Retail – preferred
  • Network Certification - Full competency in all required networking, advanced performance
    • Networking Fundamentals
    • Networking Fundamentals Part One: Network Addresses
    • TRS - Networking 101
  • Ability to mentor and train others
  • Ability to perform service on more complete integrated solutions

Estimated Salary: $60,000 - $80,000 per year

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