Senior Voice Engineering Manager
6 days ago
CHS Inc. is a leading global agribusiness that empowers agriculture by creating connections.
About the OpportunityWe are seeking an experienced IT supervisor to lead our voice engineering team in delivering modern communication products and technologies. The ideal candidate will have a proven track record of prioritizing tasks, ensuring completion, and meeting operational objectives. Experience with managing enterprise voice capabilities using Microsoft Teams, legacy voice technology, and cloud-hosted contact center systems is highly desirable.
Key Responsibilities- Supervise daily activities of team members, ensuring quality, efficiency, and effectiveness.
- Prioritize tasks, ensure completion, meet operational objectives, coordinate work activities with value streams, and other technical teams.
- Work independently, lead others to solve complex problems, use sophisticated analytical thought, and judgment to identify innovative solutions.
- Manage incidents/problems through to resolution, ensuring timely root cause analysis when necessary.
- Maintain team health through consistent team engagement activities and sustainable workload management.
- Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, or related field (or equivalent years of work experience, education, and training).
- 4+ years of experience in Information Technology and/or IT Technology Consulting and Support.
- Proven ability to create an atmosphere of mentoring, quality, diversity, collaboration, and continuous improvement.
- Strong problem-solving skills with the ability to identify and drive resolution to issues impacting the product team.
- Demonstrated ability to help Agile teams achieve delivery outcomes and quantifiably improve delivery metrics.
- Understanding of and commitment to the Agile mindset, principles, and practices.
- 2+ years of lead engineer level experience Knowledge of IT infrastructure, architecture, networks, ITSM/ITIL, and IT operations.
- Experience with cloud-hosted Contact Center systems such as Five9.
- Knowledge of cybersecurity principles and practices, including risk assessments, mitigation strategies, and compliance with industry standards.
CHS Inc. offers a competitive total rewards package, including base wage, bonus, incentives, and commissions. The estimated salary for this position is $95,000 - $120,000 per year, depending on experience. Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement, and adoption assistance.
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