Senior Voice Engineer Leader
4 days ago
A dynamic opportunity has arisen for a seasoned Sr. Voice Engineer Lead at CHS Inc., a leading global agribusiness.
About the Role
The successful candidate will be responsible for overseeing daily activities of a team of experienced voice infrastructure engineers and ensuring task completion, meeting operational objectives, and coordinating work activities with value streams and other technical teams.
Key Responsibilities
- Supervise and motivate a team of senior and expert-level voice engineers to deliver high-quality results and achieve project goals.
- Prioritize tasks, ensure timely completion, and meet operational objectives while maintaining open communication with stakeholders.
- Collaborate with cross-functional teams to drive innovation, problem-solving, and process improvements in voice engineering.
- Foster a culture of continuous learning, growth, and empowerment among team members through training, education, and mentorship.
- Ensure effective incident management, root cause analysis, and sustainable workload management within the team.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- At least 4 years of experience in information technology and/or IT technology consulting and support, including proven leadership skills and experience in mentoring and coaching team members.
- Strong understanding of Agile methodologies, automation, and orchestration platforms such as PowerShell/Ansible/Chef/Terraform.
- Experience managing enterprise voice capabilities using Microsoft Teams, call/contact center technologies, and legacy voice systems, including knowledge of cybersecurity principles and practices.
Additional Qualifications
- Leadership experience in lead engineer roles, with a focus on IT infrastructure, architecture, networks, and IT operations.
- Familiarity with cloud-hosted contact center systems like Five9 and industry-standard risk assessments, mitigation strategies, and compliance frameworks.
- Excellent communication, written, verbal, and presentation skills for both technical and non-technical audiences.
What We Offer
- Competitive salary range: $120,000 - $180,000 per year, depending on qualifications and experience.
- A comprehensive benefits package, including medical, dental, vision, wellness programs, life insurance, and retirement plans.
- Opportunities for professional growth and development, including training, education, and mentorship opportunities.
Join Our Team
If you are a motivated and experienced leader with a passion for voice engineering and innovation, we encourage you to apply for this exciting opportunity at CHS Inc.
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