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Dunkin' Donuts Shift Leader

2 months ago


Johnson City, Tennessee, United States GPM Investments LLC Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at GPM Investments LLC. As a Shift Leader, you will be responsible for leading a team of crew members, ensuring excellent customer service, and maintaining a clean and safe work environment.

Key Responsibilities
  • Leadership and Team Management
    • Lead by example, demonstrating a strong work ethic and commitment to customer satisfaction.
    • Coach and develop crew members to achieve their full potential.
    • Manage team dynamics, ensuring a positive and productive work environment.
  • Customer Service
    • Deliver exceptional customer service, ensuring every guest leaves satisfied.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Operational Excellence
    • Ensure the store is clean, safe, and well-maintained.
    • Monitor and maintain high standards of quality, service, and cleanliness.
  • Training and Development
    • Assist in training new crew members, ensuring they have the skills and knowledge to succeed.
    • Provide ongoing coaching and feedback to crew members.
  • Performance Management
    • Set clear goals and expectations for crew members.
    • Hold crew members accountable for their performance.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous experience in a leadership or supervisory role preferred.
  • Skills and Abilities
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment.
    • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Work Schedule
    • Must be available to work a variety of shifts, including weekends and holidays.
What We Offer
  • Competitive Pay
    • $12 per hour.
  • Benefits
    • Weekly paychecks.
    • Paid time off.
    • 401(k) with 6% match.