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Dunkin' Donuts Shift Leader
2 months ago
We are seeking a highly motivated and experienced Shift Leader to join our team at GPM Investments LLC. As a Shift Leader, you will be responsible for leading a team of crew members, ensuring excellent customer service, and maintaining a clean and safe work environment.
Key Responsibilities- Leadership and Team Management
- Lead by example, demonstrating a strong work ethic and commitment to customer satisfaction.
- Coach and develop crew members to achieve their full potential.
- Manage team dynamics, ensuring a positive and productive work environment.
- Customer Service
- Deliver exceptional customer service, ensuring every guest leaves satisfied.
- Address customer complaints and concerns in a professional and courteous manner.
- Operational Excellence
- Ensure the store is clean, safe, and well-maintained.
- Monitor and maintain high standards of quality, service, and cleanliness.
- Training and Development
- Assist in training new crew members, ensuring they have the skills and knowledge to succeed.
- Provide ongoing coaching and feedback to crew members.
- Performance Management
- Set clear goals and expectations for crew members.
- Hold crew members accountable for their performance.
- Education and Experience
- High school diploma or equivalent required.
- Previous experience in a leadership or supervisory role preferred.
- Skills and Abilities
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
- Work Schedule
- Must be available to work a variety of shifts, including weekends and holidays.
- Competitive Pay
- $12 per hour.
- Benefits
- Weekly paychecks.
- Paid time off.
- 401(k) with 6% match.