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Quality Assurance Manager

1 month ago

Lexington, Kentucky, United States Choctaw Global Full time
Job Summary:

The Quality Assurance Manager plays a pivotal role in safeguarding the integrity and compliance of logistical management and facility service maintenance operations, ensuring adherence to stringent government regulations and quality standards. This position will uphold Choctaw Global's commitment to delivering exceptional products and services that meet the exacting standards of our government partners.

Key Responsibilities:

Conduct routine inspections of standard materials to ensure compliance with quality standards, and perform unscheduled maintenance inspections of unique materials that exist only in small numbers, identifying any deviations from specifications.

Inspect systems utilized for assessing the quality of major services and deliverables, ensuring optimal functionality and precision, and develop detailed documentation outlining areas to be inspected, frequency of inspections, and qualifications required for inspectors.

Collaborate with cross-functional teams to address any quality issues and implement corrective action plans, utilizing established methodologies and metrics to evaluate the cost of quality, including but not limited to the cost of rework, repair, scrap, and other aspects of cost control.

Inspect systems used to assess quality, ensuring alignment with cost-effective practices, and contribute to overall cost control efforts, maintaining accurate records of inspections, findings, and cost analysis data.

Develop and maintain detailed procedures for quality assurance and quality control processes, ensuring consistency and effectiveness in defect identification and prevention, utilizing root cause analysis techniques to identify underlying causes of quality defects and implement corrective actions.

Conduct regular audits and inspections of service processes to proactively identify potential quality issues and implement preventative measures, collaborating with cross-functional teams to establish clear quality standards and specifications for services, ensuring alignment with contract requirements and industry best practices.

Implement statistical process control (SPC) methods to monitor service quality metrics and detect deviations from established standards, enabling timely corrective actions, and provide training and support to staff members on quality control methodologies and procedures, fostering a culture of quality excellence and accountability.

Maintain accurate documentation of quality assurance activities, including inspection reports, corrective action plans, and performance metrics, to facilitate traceability and accountability, ensuring all contractor services align with established quality standards specified in contract, including performance metrics, service level agreements (SLAs), and technical specifications.

Employ a systematic approach, utilizing ongoing monitoring, data analysis, and feedback mechanisms, to identify deficiencies in service quality before performance becomes unacceptable, and identify areas for inspection based on risk assessment and historical performance data, conducting both scheduled and non-scheduled inspections as necessary to ensure compliance with quality standards.

Determine the frequency of inspections based on the criticality of services and complexity of tasks, documenting and reviewing inspection frequencies periodically for effectiveness and efficiency, and maintain a strong understanding of quality management systems and standards, as well as familiarity with quality assurance tools and methodologies, such as root cause analysis, statistical process control, and corrective action processes.

Requirements:

Knowledge of Quality Management Systems, System Level Procedures, and Standard Operating Procedures (SOPs), strong understanding of quality management systems and standards, and familiarity with relevant software and tools used in logistics and quality assurance, such as ERP systems and quality management software.

Ability to adapt to changing priorities and work effectively under pressure, sound decision-making abilities, and the capacity to remain calm and focused under pressure, as well as the ability to notice the smallest deviations from quality standards and take appropriate action to address those deviations.

Strong verbal and written communication skills to effectively convey quality requirements, issues, and solutions to stakeholders at all levels, and ability to lead and motivate teams to achieve quality objectives, foster a culture of continuous improvement, and ensure compliance with quality standards and regulations.

Ability to obtain and maintain security clearance, and must be a U.S. citizen.