Quality Assurance Manager
4 weeks ago
The Quality Assurance Manager plays a critical role in ensuring the integrity and compliance of logistical management and facility service maintenance operations, adhering to stringent government regulations and quality standards. This position requires a proactive leader with a passion for excellence and a proven track record of success in quality management within government contracting environments.
Key Responsibilities:- Conduct routine inspections of standard materials to ensure compliance with quality standards.
- Perform unscheduled maintenance inspections of unique materials, identifying any deviations from specifications.
- Inspect systems used for assessing the quality of major services and deliverables, ensuring optimal functionality and precision.
- Develop detailed documentation outlining areas to be inspected, frequency of inspections, and qualifications required for inspectors.
- Collaborate with cross-functional teams to address quality issues and implement corrective action plans.
- Utilize established methodologies and metrics to evaluate the cost of quality, including rework, repair, scrap, and other aspects of cost control.
- Inspect systems used to assess quality, ensuring alignment with cost-effective practices, and contribute to overall cost control efforts.
- Maintain accurate records of inspections, findings, and cost analysis data.
- Develop and maintain detailed procedures for quality assurance and quality control processes, ensuring consistency and effectiveness in defect identification and prevention.
- Utilize root cause analysis techniques to identify underlying causes of quality defects and implement corrective actions.
- Conduct regular audits and inspections of service processes to proactively identify potential quality issues and implement preventative measures.
- Collaborate with cross-functional teams to establish clear quality standards and specifications for services, ensuring alignment with contract requirements and industry best practices.
- Implement statistical process control (SPC) methods to monitor service quality metrics and detect deviations from established standards, enabling timely corrective actions.
- Provide training and support to staff members on quality control methodologies and procedures, fostering a culture of quality excellence and accountability.
- Maintain accurate documentation of quality assurance activities, including inspection reports, corrective action plans, and performance metrics, to facilitate traceability and accountability.
- Ensure all contractor services align with established quality standards specified in contract, including performance metrics, service level agreements (SLAs), and technical specifications.
- Employ a systematic approach, utilizing ongoing monitoring, data analysis, and feedback mechanisms, to identify deficiencies in service quality before performance becomes unacceptable.
- Identify areas for inspection based on risk assessment and historical performance data, conducting both scheduled and non-scheduled inspections as necessary to ensure compliance with quality standards.
- Determine the frequency of inspections based on the criticality of services and complexity of tasks, documenting and reviewing inspection frequencies periodically for effectiveness and efficiency.
- Knowledge of Quality Management Systems, System Level Procedures, and Standard Operating Procedures (SOPs).
- Strong understanding of quality management systems and standards.
- Familiarity with quality assurance tools and methodologies, such as root cause analysis, statistical process control, and corrective action processes.
- Familiarity with relevant software and tools used in logistics and quality assurance, such as ERP systems and quality management software.
- Knowledge of government contracting regulations and procedures.
- Ability to adapt to changing priorities and work effectively under pressure.
- Sound decision-making abilities and the capacity to remain calm and focused under pressure.
- Ability to notice the smallest deviations from quality standards and take appropriate action to address those deviations.
- The capacity to analyze data, identify trends, and make data-driven decisions to improve quality processes and outcomes.
- Strong verbal and written communication skills to effectively convey quality requirements, issues, and solutions to stakeholders at all levels.
- Ability to lead and motivate teams to achieve quality objectives, foster a culture of continuous improvement, and ensure compliance with quality standards and regulations.
- Ability to obtain and maintain security clearance.
- Must be a U.S. citizen.
- Non-Military Personnel: Bachelor's degree in business administration, engineering, industrial technology, or related field. Minimum of seven (7) years' experience in business administration, engineering, industrial technology, or related field.
- Prior Military Personnel: Senior Non-Commissioned Officer (NCO) with a minimum seven (7) years' experience, or Company Grade Officer with minimum of three (3) years' experience in related field.
- Senior Non-Commissioned Officer (NCO) with a minimum fifteen (15) years' experience in related field, or Company Grade Officer with minimum of five (5) years' experience in related field.
- Minimum of ten (10) years in a leadership role.
- Detail-Oriented
- Analytical Skills
- Problem-Solving
- Communication Skills
- Leadership
- Collaboration
- Regulatory Compliance
- Quality Management Systems
- Risk Management
- Continuous Improvement
- Customer Focus
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to fifty (50) pounds at a time.
- Must be able to access and navigate each department at the organization's facilities.
- Flexibility to work a rotating schedule as needed in the event of contingencies or as directed by management.
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