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Surgical Patient Engagement Coordinator
2 months ago
Overview:
Texas Oncology is seeking a Surgical Patient Engagement Coordinator to enhance our patient experience within the Surgery department. This full-time remote role is designed to facilitate patient coordination activities, ensuring a seamless process for new patients.
As part of Texas Oncology, you will contribute to our mission of delivering exceptional, evidence-based cancer care. We are the largest community oncology provider in the nation, with a commitment to making high-quality cancer care accessible to all.
Our founders established community-based cancer care to empower patients to fight cancer with the support of their loved ones nearby. Today, Texas Oncology treats a significant portion of Texans diagnosed with cancer each year, using advanced technology and research to provide superior care.
The Surgical Patient Engagement Coordinator plays a vital role in managing the new patient referral process, ensuring that all interactions are handled with care and professionalism.
Key Responsibilities:
Essential Duties and
Responsibilities:
1. Oversee and manage the new patient referral process in accordance with departmental standards.
2. Serve as the primary point of contact for patients, providing exceptional customer service to both patients and stakeholders.
3. Assess patient needs to prioritize and triage referrals effectively.
4. Handle phone inquiries, take messages, and respond to routine questions from patients, physicians, and clients.
5. Follow up proactively on outstanding medical records and test results from referring providers.
6. Collect and verify patient demographic, insurance, and referral information.
7. Register patient accounts in the practice management system accurately.
8. Conduct insurance benefit and eligibility investigations.
9. Communicate appointment details, including time, location, and necessary instructions to patients.
10. Distribute medical forms for completion prior to the initial visit.
11. Maintain and update physician schedules to ensure appropriate patient bookings.
12. Collaborate with the clinical team to accommodate scheduling requests.
13. Document and update patient records in designated systems to maintain accurate information.
14. Provide support to providers in resolving complex administrative issues.
15. Uphold strict confidentiality and adhere to all HIPAA regulations.
16. Perform additional duties as assigned.
Qualifications:
Minimum
Qualifications:
- High School diploma or equivalent required.
- A minimum of two (2) years of experience in revenue cycle management or patient access within the healthcare sector is preferred, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office Suite (Outlook, Word, Teams, Excel) is required.
- Knowledge of medical terminology and insurance verification processes is essential.
- Successful completion of onboarding courses and training within the first 45 days of employment is mandatory.
Competencies:
Technical and Functional Expertise:
Maintains current knowledge of industry standards and practices; utilizes expert resources when necessary.
Adaptability:
Demonstrates resilience and flexibility in response to changing demands and priorities.
Sound Judgment:
Makes informed decisions in a timely manner, even under uncertainty.
Commitment to Quality:
Prioritizes high standards in service delivery and continuously seeks to improve processes.
Physical Demands:
The physical requirements for this position include the ability to perform essential functions effectively. Reasonable accommodations may be made for individuals with disabilities.
Work Environment:
This position is hybrid, involving both in-person and virtual interactions. The work environment may include exposure to various health-related conditions typical of an oncology clinic. Minimal travel may be required for office-related duties.