Patient Care Coordinator

5 days ago


Richardson, Texas, United States Methodist Health System Full time
Job Title: Patient Representative

Job Summary: We are seeking a highly skilled Patient Representative to join our team at Methodist Health System. As a Patient Representative, you will be responsible for greeting patients, instructing and scheduling them, registering patients into our computer system, and determining their insurance benefits. You will serve as a liaison between patients and clinical support staff, ensuring seamless communication and exceptional patient care.

Key Responsibilities:

  • Maintain strict confidentiality and handle sensitive patient information with discretion.
  • Greet patients in a prompt, courteous, and helpful manner, ensuring a positive first impression.
  • Check-in patients, verify and update demographic and insurance information, and assist patients with ambulatory difficulties.
  • Register new patients into our computer system, verify addresses, telephone numbers, and insurance information, and collect payments and enter charges into the system.
  • Answer telephone calls, screen messages, and convey information to appropriate parties, demonstrating excellent communication skills.
  • Maintain a neat and orderly work area and reception area, adhering to our high standards of professionalism.
  • Collaborate with the Practice Manager to address problems and concerns in the Front Office and contribute to problem-solving efforts.
  • Attend educational and staff meetings as scheduled, staying informed and engaged with our team.
  • Determine and input daily balances of charges and receipts as assigned by the Office Manager.

Requirements:

  • High school education or equivalent.
  • Strong communication skills, with consistent incorporation of judgment and discretion.
  • Working knowledge of medical terminology and coding preferred.
  • Previous experience in a front office using medical management software preferred.
  • Typing or data entry experience at 40 wpm.

Working Conditions: This role requires frequent mobility and/or sitting for extended periods, occasional lifting up to 50 pounds, and manual dexterity to operate office technology. The work environment is fast-paced, with frequent contact with employees and outside agencies, and continual patient contact may involve dealing with angry and upset individuals.

About Methodist Health System: Methodist Health System is a North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes over 60 healthcare clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. We offer competitive salaries, an outstanding benefits package, and generous opportunities for career growth.



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