Contact Center Specialist

6 days ago

Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

About the Role:



Penn Medicine Lancaster General Health is seeking a highly skilled Contact Center Specialist II to join our team. As an Ambulatory Scheduling Coordinator, you will play a vital role in providing exceptional patient care and support.



Job Summary:


  • This position involves scheduling appointments for patients across multiple locations, ensuring seamless coordination with clinical departments and external partners.
  • You will work closely with patients, physicians, and other healthcare professionals to provide personalized support and guidance throughout the scheduling process.
  • Utilizing electronic medical records and various software systems, you will efficiently manage patient data and ensure accurate documentation.


Key Responsibilities:


  • Schedule lab, X-ray, EKG, DEXA, and breast imaging appointments accurately and efficiently.
  • Enter ancillary orders, recognizing and interpreting medical terminology as needed.
  • Obtain and verify patient insurance information, ensuring timely payment and authorization.
  • Communicate pre-appointment preparation instructions to patients, including arrival times, attire requirements, and dietary restrictions.
  • Built and maintain professional relationships with third-party callers, addressing their needs promptly and effectively.
  • Perform duties in accordance with established performance standards, meeting quality and productivity expectations.


Requirements:


  • High school diploma or equivalent required; one year of clerical, customer service, or administrative experience preferred.
  • Demonstrated proficiency in keyboarding, personal computer use, and office equipment operation.
  • Excellent communication and interpersonal skills, with ability to work independently and as part of a team.


Working Conditions:


  • Work in a fast-paced environment, with frequent changes in procedures, protocols, and workflows.
  • Ability to sit for extended periods, with occasional walking, standing, and lifting up to 10 pounds.


Benefits:


  • Competitive salary: $45,000 - $60,000 per annum, depending on experience.
  • Fully comprehensive health, dental, and vision coverage.
  • Short-term and long-term disability benefits, retirement savings account with company matching, and child care subsidies.
  • On-site gym and fitness classes, tuition assistance at The Pennsylvania College of Health Sciences, and paid time off and holidays.

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