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Cyber Operations Support Specialist
4 weeks ago
Cole Engineering Services is seeking a skilled Cyber Operations Support Specialist to join our team. As a member of our platform support team, you will be responsible for providing technical assistance to end-users on the Persistent Cyber Training Environment (PCTE) platform.
Your primary responsibilities will include resolving user inquiries, documenting issues, and ensuring adherence to operational service standards.
You will also be responsible for monitoring reported issues, conducting thorough research, and troubleshooting using product information to deliver comprehensive solutions.
Additionally, you will assist in supporting software upgrades, setting up user profiles, and maintaining user accounts to ensure timely response and high-quality service levels.
Responsibilities:
As a Cyber Operations Support Specialist, you will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform, guaranteeing its peak performance.
You will oversee the creation of user accounts, address platform issues raised by users, and ensure swift resolutions.
Furthermore, you will incorporate user feedback for ongoing improvements to the customer experience.
Your responsibilities will extend across systems classified at various security levels, including Unclassified, Sec/REL (Security/Release), and Top-Secret environments.
Requirements:
Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
Display attention to detail while entering user information to ensure accuracy, minimizing the need for corrective actions.
Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
Offer professional-level support for virtual environments, network functions, and other technical challenges.
Display adaptability to meet customer needs and requirements effectively.
Preferred Qualifications:
The ideal candidate should be flexible in their work schedule, including the ability to work different shifts and weekends.
Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
Security Clearance:
In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance.
The precise security clearance requisites will be detailed in the Government's Task Order.
Benefits:
Cole Engineering Services recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise.
Our benefit package includes medical, dental & vision coverage, wellness program, 401(k) matching, disability (short term & long term), employee assistance program, life insurance, education & training, and generous leave policy.
Equal Opportunity Employer:
Cole Engineering Services is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.
