Cyber Operations Support Specialist

4 weeks ago

Fort Meade, Maryland, United States Cole Engineering Services Full time
Job Overview:

Cole Engineering Services is seeking a skilled Cyber Operations Support Specialist to join our team. As a member of our platform support team, you will be responsible for monitoring reported issues, conducting thorough research, and troubleshooting using product information to deliver comprehensive solutions.

This role requires strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders. You will also be expected to provide guidance on issue resolution approaches and escalate issues as required.

The ideal candidate should be flexible in their work schedule, including the ability to work different shifts and weekends. Additionally, you will be responsible for supporting software upgrades, setting up user profiles, and maintaining user accounts to ensure timely response and high-quality service levels.

Responsibilities:

  • Monitor and maintain the Persistent Cyber Training Environment (PCTE) platform to guarantee its peak performance.
  • Oversee the creation of user accounts, address platform issues raised by users, and ensure swift resolutions.
  • Incorporate user feedback for ongoing improvements to the customer experience.
  • Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
  • Interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment.

Requirements:

  • Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
  • Display attention to detail while entering user information to ensure accuracy, minimizing the need for corrective actions.
  • Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
  • Offer professional-level support for virtual environments, network functions, and other technical challenges.
  • Display adaptability to meet customer needs and requirements effectively.

Preferred Qualifications:

  • Familiarity with Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
  • Ability to work in a dynamic environment with multiple priorities and deadlines.

Security Clearance:

In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance. The precise security clearance requisites will be detailed in the Government's Task Order.

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