Customer Service Representative

6 days ago

Laguna Niguel, California, United States Trilogy Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Shea Properties. As a key member of our community, you will be responsible for providing exceptional service to our residents, vendors, and general public.

Key Responsibilities

  • Respond to resident inquiries and resolve issues in a timely and professional manner.
  • Coordinate and facilitate customer service requests, including maintenance work orders and special projects.
  • Provide back-up support to team members and complete special projects as directed by management staff.
  • Develop and maintain relationships with local businesses and vendors.
  • Assist with tours and leasing apartments when directed to do so by ACM or CM.
  • Perform other duties as assigned.

Requirements

  • High School Diploma or equivalent.
  • Customer service experience required in at least one of the following industries: property management, hospitality, retail, real estate.
  • Familiar with Microsoft Office products (Word/Excel/Outlook), Yardi preferred.
  • Effective written and oral communication skills.
  • Time management and organization skills.

Work Environment

The Customer Service Representative works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours and scheduled varies based on the needs of the community. The position is required to work weekend days (Sat/Sun). However, the Customer Service Representative should be flexible with availability depending on the needs of the property.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.

Equal Opportunity Employer

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

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