Customer Service Representative

1 week ago


Laguna Niguel, California, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Clerk at Ralphs. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and safe shopping environment, and ensuring that our customers have an outstanding shopping experience.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by answering questions, making product recommendations, and resolving customer complaints in a professional and courteous manner.
  • Product Knowledge: Gain and maintain knowledge of products sold in the department and be able to respond to customer inquiries and make suggestions about products.
  • Inventory Management: Check product quality, review "sell by" dates, and take appropriate action to ensure that products are fresh and of high quality.
  • Store Maintenance: Maintain a clean and safe shopping environment by adhering to all food safety regulations and guidelines, and reporting any safety risks or issues to management.
  • Teamwork: Work collaboratively with other team members to achieve store goals and objectives.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Retail experience preferred.
  • Skills: Effective communication skills, knowledge of basic math, and ability to work in a fast-paced environment.
About Us

Ralphs is a part of the Kroger family of companies, one of the largest grocery retailers in the United States. We are committed to providing our customers with the highest quality products and services, and to creating a positive and inclusive work environment for our employees.



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