Mac Support Specialist

18 hours ago


Dinan, Bretagne, United States Dean and Company Full time
About the Role

As a Mac Support Specialist at Dean and Company, you will play a critical role in ensuring the smooth operation of our internal IT infrastructure. Located in McLean, VA, just outside Washington, D.C., we are a strategy-consulting firm seeking an experienced professional to provide top-notch support to our team members.

Estimated Salary: $70,000 - $90,000 per year, based on qualifications and experience.

Key Responsibilities:
  • Manage the full workstation lifecycle using tools such as MDM, Munki, and Puppet to ensure seamless operations.
  • Provide exceptional support for Mac laptops and other IT equipment in a dynamic mobile environment.
  • Ensure timely patching and backup of client systems to maintain optimal performance.
  • Proactively identify and resolve workstation issues before they become major problems.
  • Deliver employee training and assistance to enhance technical proficiency.
  • FOLLOW DOCUMENTED PROCEDURES TO ENSURE CONSISTENCY AND EFFICIENCY.
  • Contribute to internal documentation and manage asset inventory to maintain accurate records.
Requirements:
  • Must have extensive experience administering and troubleshooting Mac computers.
  • PREFERRED EXPERIENCE IN AUTOMATING COMPLEX WORKFLOWS USING PYTHON OR SIMILAR SCRIPTING LANGUAGE.
  • AIRWATCH OR SIMILAR DEVICE MANAGEMENT EXPERIENCE IS A PLUS.
  • MUNKI OR SIMILAR PACKAGE MANAGEMENT EXPERIENCE IS ALSO DESIRED.


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