Box Office Associate Manager

5 days ago


Washington, Washington, D.C., United States The Studio Theatre Inc Full time
Job Summary

This is a part-time, hourly non-exempt position with an estimated annual salary of $35,500 based on 20 hours of work per week. As a Box Office Associate at The Studio Theatre Inc, you will be responsible for processing ticketing requests and providing exceptional customer service to all patrons and guests.

About the Role:

  • You will assist with box office operations during the run of shows and staff the Will-Call desk during box office hours.
  • Key duties include selling and processing all ticket sales in Tessitura, supporting the box office team in efforts including inbound and outbound phone calls, will call operations and email correspondence.
  • Maintain the highest level of customer service by corresponding with patrons in a timely manner and trouble-shooting ticketing issues.
  • Adhere to proper data management standards in Tessitura to ensure database and institutional information are up to date.

About You:

  • You have customer service experience or experience working with the general public; front of house and box office experience is a plus but not required.
  • Preferring applicants familiar with ticketing software (preferably Tessitura) or CRM database.
  • Strong computer skills and knowledge of Microsoft Office Suite.
  • A commitment to diversity, equity, inclusion, and enthusiasm to work with teams with diverse identities.


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