IT Configuration Management Specialist

4 weeks ago


Raleigh, North Carolina, United States Insight Global Full time
Job Summary

We are seeking a highly skilled IT Configuration Management Specialist to join our team at Insight Global. The successful candidate will be responsible for establishing, maintaining, and governing the Configuration Management Database (CMDB) in preparation for the implementation of the ServiceNow platform.

The ideal candidate will have a strong understanding of IT Service Management and Service Configuration Management best practices, as well as experience in leading Configuration Management efforts in a large organization. They will be responsible for managing the configuration management team, ensuring the accuracy and completeness of the configuration management system, and developing policies and procedures that uphold the integrity of the configuration management processes.

Key Responsibilities:

  • Design and architect the configuration management system, including the creation and maintenance of a configuration model that ensures all configuration items (CIs) are accurately recorded and classified.
  • Plan and oversee the implementation of the Configuration Management Database (CMDB), ensuring it meets the ongoing and evolving requirements of IT and the business.
  • Architect changes to the configuration management system to ensure that the system is meeting the ongoing and evolving requirements of IT and the business.
  • Document standard operating procedures for service configuration management and develop a training program for the configuration management team and stakeholders.
  • Work with the internal controls department to audit the configuration management system for accuracy and compliance.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • Minimum 5 years of experience in IT Configuration Management, including hands-on experience with CMDB tools and processes
  • Certifications in ITIL, ITIL Service Transition, and/or Configuration Management Databases.
  • Proven track record in leading Configuration Management efforts in a large organization, preferably in the public sector.


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