IT Configuration Management Specialist

3 weeks ago

Raleigh, North Carolina, United States Insight Global Full time

Key Responsibilities:

The Service Configuration Manager is responsible for establishing, maintaining, and governing the Configuration Management Database (CMDB) in preparation for the implementation of the ServiceNow platform. This role ensures that the agency's IT infrastructure, services, and assets are accurately recorded, tracked, and maintained to facilitate smooth integration with ServiceNow.

Key Responsibilities:

  • Design and architect the configuration management system, including the creation and maintenance of a configuration model that ensures all configuration items (CIs)--including hardware, software, cloud services, and virtual assets--are accurately recorded and classified.
  • Plan and oversee the implementation of the Configuration Management Database (CMDB), ensuring it meets the ongoing and evolving requirements of IT and the business.
  • Architect changes to the configuration management system to ensure that the system is meeting the ongoing and evolving requirements of IT and the business.
  • Document standard operating procedures for service configuration management and develop a training program for the configuration management team and stakeholders.
  • Work with the internal controls department to audit the configuration management system for accuracy and compliance.
  • Collaborate with business leaders and business analysts to ensure that the configuration management system is providing value to the organization.
  • Assess and authorize changes to the configuration model and configuration management system.
  • Direct and mentor the team of configuration management analysts, ensuring compliance with defined standards and procedures.
  • Oversee security, backup, networking, patching, updating, and change management tasks related to the configuration management system.
  • Monitor the quality of data within the CMDB and maintain accurate records of all configuration items (CIs), including hardware, software, cloud services, and virtual assets.
  • Track the lifecycle of CIs from requisition to retirement, ensuring accurate and up-to-date records.
  • Collaborate with the Change Advisory Board to evaluate the impact of changes on the environment using information from the CMDB.
  • Chair the Configuration Control Board (CCB) to approve and oversee changes to the configuration management system and its infrastructure.
  • Review and approve significant changes to the IT infrastructure that could affect the CMDB.
  • Facilitate audits to verify the accuracy and integrity of the CMDB data and resolve any compliance issues.
  • Facilitate communication between IT and business units to ensure alignment with Configuration Management goals.
  • Mentor and train teams on Configuration Management best practices, policies, and procedures.

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