Concierge Services Manager

2 weeks ago

Washington, Washington, D.C., United States PARTNERS Staffing Full time
Director of Concierge Services

At PARTNERS Staffing, we are seeking an exceptional leader to oversee the management of our concierge services team. If you have a passion for delivering exceptional customer experiences and leading high-performing teams, this role may be perfect for you.

We estimate the salary range for this position to be between $85,000 - $110,000 annually, depending on experience. The successful candidate will be based in the Washington, DC Metro area.

About the Role:

  • This senior leadership position is responsible for overseeing the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with our facility's standards.
  • The ideal candidate will have a proven track record of successfully leading customer service teams and driving business growth through exceptional leadership and strategic planning.
  • You will supervise the work of Concierge Services with responsibility for the overall presentation of residential and commercial properties.
  • A strong understanding of contract management and excellent communication skills are essential for this role.

Key Responsibilities:

  • Develop the pre-opening concierge operations of commercial and residential properties
  • Design and implement SOPs and routine maintenance schedules
  • Lead departmental hiring and onboarding, talent development, coaching, and training needs coordination
  • Account for personnel issues, salary merits, and recognition efforts within company policy and guidelines
  • Direct long-range planning and establish broad program goals and objectives

Requirements:

  • Professional experience in concierge management or a related field
  • Strong leadership skills, with the ability to motivate and inspire high-performing teams
  • Able to work closely and communicate effectively with all associates, departments, and guests; in a professional manner maintaining high visibility
  • Experience in forecasting & scheduling, daily reviews and analysis of operating results
  • Proficiency in the use of computer programs i.e. Microsoft Office Suite
  • Excellence in verbal and written communication skills
  • Proven record in mentoring and leading a successful team
  • Excellent time management skills to prioritize tasks effectively
  • Strong hospitality skills with a focus on delivering exceptional customer service

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