Commercial Lines Insurance Account Manager

2 weeks ago


Longview, Texas, United States GANS & SMITH INSURANCE AGENCY, INC. Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Gans & Smith Insurance Agency, Inc. As a key member of our commercial lines team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and professional service to existing clients, including updating policies, providing quotes, and answering questions.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
  • Work with new clients to understand their needs, gather necessary data, research policy options, and finalize and bind new coverage.
  • Set appointments and/or client calls to review existing policies, review liability limits and exposures, and explore other coverage needs.
  • Confer with customers to provide detailed information about products and services, quote new business, and process renewals and/or cancel accounts.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, and selecting and explaining the best solution to solve the issue.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Requirements

  • Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations.
  • Demonstrate strong customer focus and an excellent phone manner, with strong written and verbal communication skills.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

What We Offer

  • Competitive pay and benefits package.
  • Professional development opportunities.
  • Job stability in a growing industry.

About Us

Gans & Smith Insurance Agency, Inc. is a leading insurance agency dedicated to providing exceptional service and support to our clients. We are committed to building long-term relationships with our clients and partners, and we are seeking a highly skilled Customer Service Representative to join our team.

"}

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