Customer Experience Manager

4 days ago


Mount Clemens, Michigan, United States Logistics Company Full time

Job Overview:

We are seeking a skilled and motivated professional to join our team as a Customer Experience Manager. In this role, you will be responsible for ensuring client satisfaction, optimizing service delivery, and building long-term partnerships. As a key member of our customer success team in the 3PL industry, you will act as the primary point of contact for our clients, ensuring their logistics needs are met efficiently and effectively.

Responsibilities:

  • Develop and implement strategies to improve client satisfaction and retention.
  • Monitor and report on key performance metrics (KPIs) such as delivery accuracy, transit times, and customer satisfaction scores.
  • Collaborate with internal teams to set up and optimize supply chain solutions tailored to client needs.
  • Act as a point of escalation for client concerns, ensuring swift and satisfactory resolutions.

Requirements:

  • 2+ years of experience in customer success, account management, or client services, preferably in a 3PL or logistics environment.
  • Familiarity with supply chain operations and logistics processes is highly desirable.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and logistics management platforms.

Benefits:

  • A competitive salary of $80,000 - $100,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.

About Our Company:

We are a leading logistics company dedicated to providing exceptional customer experiences and shaping the future of logistics.



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