Guitar Instrument Technician Specialist

3 days ago


Joplin, Missouri, United States Guitar Center Full time

Guitar Center is a world of creativity and music where staff can find their individual sound. Our mission is to develop lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience music creation.

We believe in inclusive environments that put customers first, while fulfilling our mission. As our Guitar Instrument Technician, you will provide high-quality maintenance and repair services on customer-owned instruments and store inventory, building business through great customer experience and quality work.

To succeed as a Repair Technician, you must have:

  • Customer Focus: Understands customer service principles and provides an excellent customer experience, connecting with customers in a meaningful way.
  • Initiative: Identifies opportunities and issues, following through on work activities to capitalize or resolve them, and develops knowledge and skills including product, store operations, sales, and leadership.
  • Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
  • Training: Effectively trains learners and communicates information and techniques so they are retained.

Your responsibilities will include:

  • Interacting with customers to ensure a positive experience.
  • Providing high-quality service on customer-owned instruments.
  • Maintaining store-owned gear as requested.
  • Completing warranty repair work.

You will enjoy a range of benefits, including:

  • A competitive salary of $45,000-$60,000 per year, based on location and experience.
  • Robust benefits and perks, such as medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.



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