Field Service Specialist

5 days ago


Lake Orion, Michigan, United States American Battery Solutions Full time
Job Summary

The Field Service Specialist is a key member of our team, responsible for delivering exceptional customer service and technical support to our clients. This role requires a strong understanding of complex electro-mechanical systems and the ability to troubleshoot and resolve technical issues in a timely and efficient manner.

Key Responsibilities
  • Provide technical direction and assistance to customers on the use of our battery solutions
  • Travel to client locations to support customers and provide on-site technical support
  • Diagnose and resolve technical issues with our products
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty
  • Prepare and submit field service reports and provide complete and professional documentation to customers
  • Collaborate with cross-functional teams to resolve technical issues and improve product performance
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Minimum of three years of experience in customer service or technical support
  • Strong understanding of complex electro-mechanical systems and technical troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to travel extensively up to 75% of the time
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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