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Customer Support Specialist

2 months ago

Santa Rosa, California, United States Sonic Internet + Phone Full time
Job Overview

Why Choose Sonic?


Since its inception in 1994, Sonic has been dedicated to providing faster and more affordable internet solutions while fostering a welcoming workplace. We seek outstanding individuals who are eager to transform the industry by prioritizing customer needs and ensuring accessible connectivity for all.

Enhance your personal development, advance your career, and contribute to an industry where ethical practices are paramount. Each job opening at Sonic represents a chance to join a committed team where collaboration across departments is key.

Become part of a community-focused organization that champions the advancement of superior internet services — one household, one business, one employee at a time.

Position Summary:

As a Technical Support Representative, you will deliver exceptional customer service and resolve technical inquiries through various communication channels. This role demands a commitment to providing knowledgeable and effective support by engaging with customers through clear and empathetic communication.

Your Responsibilities:

  • Assist customers with technical inquiries and problem resolution via phone, email, or SMS
  • Set up customer devices and software for internet connectivity
  • Diagnose and address issues related to Sonic services, including connectivity, email, and web hosting
  • Work collaboratively with team members to investigate and resolve technical challenges
  • Address and resolve technical requests from staff to ensure operational efficiency
  • Deliver outstanding customer care consistently

Essential Qualifications:

  • Strong analytical and problem-solving skills
  • Positive and approachable demeanor
  • Willingness to learn and adapt
  • Self-driven with a strong sense of urgency, capable of thriving in a dynamic environment
  • Excellent verbal and written communication abilities
  • Interest in technology and the internet
  • High level of integrity and a strong work ethic
  • Ability to prioritize tasks effectively and maintain accurate records
  • Exceptional customer service skills with a passion for creating positive experiences

Compensation:

Starting Rate: $20/hr

Benefits and Advantages:

  • Comprehensive Medical, Dental, and Vision coverage
  • 401k plan with Profit Sharing
  • Generous Paid Time Off
  • Opportunities for professional development
  • Stipend for high-speed internet service
  • Paid extensive training
  • Career advancement opportunities
  • Company-funded Pregnancy/Bonding Leave

Sonic is an equal opportunity employer, committed to fostering a workplace free from harassment, discrimination, and unprofessional conduct. We uphold a respectful environment for all employees, regardless of their background or personal characteristics.