Customer Service Representative

4 weeks ago

Phoenix, Arizona, United States Wells Fargo Full time
About Wells Fargo

At Wells Fargo, we believe that a meaningful career is about finding all the elements that help you thrive, in one place. Our company culture is built on a foundation of teamwork, integrity, and respect for the well-being of our customers and employees. We're committed to helping our customers succeed financially by delivering a convenient and accessible banking experience. If you're passionate about delivering exceptional customer service and have a strong desire to grow your career, we encourage you to explore this opportunity.

About the Role

We're seeking a skilled Teller to join our Consumer, Small & Business Banking division, as a part of our National Branch Network. As a Teller, you'll play a critical role in providing financial services to our customers, helping them achieve their financial goals. You'll be responsible for processing transactions, sharing digital solutions, and making introductions to bankers. If you enjoy working with people and have a strong desire to establish your career, this is an excellent opportunity for you to grow with Wells Fargo.

Key Responsibilities

Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers

Complete operational activities while minimizing risks under established policies

Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

Receive direction from managers and exercise judgment within defined policies and procedures

Escalate questions and issues to more experienced roles

Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

Identify information and services to meet customers' financial needs

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Bilingual speaking and listening proficiency in Spanish/English

Customer service focus with experience handling complex transactions across multiple systems

Ability to educate and connect customers to technology and share the value of mobile banking options

Ability to interact with integrity and professionalism with customers and team members

Experience working with others on a team to meet customer needs

Cash handling experience

Ability to follow policies, procedures, and regulations

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

Well-organized, independent, and able to prioritize in a fast-paced environment

Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

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