Customer Service and Sales Development Associate
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Development Associate.
Job Responsibilities- Service Excellence: Deliver exceptional service to our customers by following our 28-day service schedule, conducting the 29-step preventative maintenance process on all dish machines.
- Troubleshooting and Problem-Solving: Diagnose and resolve mechanical issues to ensure smooth operations for our customers.
- Sales and Account Management: Build strong relationships with customers to understand their needs and preferences, and up-sell and cross-sell additional products and services to enhance their experience and drive revenue.
- Critical Support: Provide emergency support to our customers when needed, demonstrating our commitment to their satisfaction and loyalty.
- Payment and Logistics Management: Collect payments and manage logistics, including delivering and picking up chemicals safely and efficiently.
- Safety First: Ensure a safe working environment by driving company vehicles responsibly and maintaining a clean driving record.
- Rapport Building and Communication: Develop strong relationships with decision-makers and address customer concerns in a professional and courteous manner.
- Training and Education: Educate customers on proper chemical usage to control costs and promote safety.
- Negotiation and Conflict Resolution: Work with customers to negotiate service agreement renewals and discuss price adjustments when necessary.
- Flexibility and Adaptability: Participate in an on-call rotation and be prepared to work in various conditions, including inclement weather and evenings.
- A valid driver's license is required.
- Mechanical aptitude and skills are essential.
- Strong verbal and written communication abilities are necessary.
- The ability to lift 50 pounds is also required.
We offer a competitive salary of $25 per hour plus overtime, making it a lucrative opportunity for those who are passionate about delivering exceptional customer service and sales development. With a strong focus on employee growth and development, we provide opportunities for advancement and continuous learning. Our dynamic and supportive team environment fosters collaboration and innovation, ensuring that our employees thrive in their roles. As an equal opportunity employer, we welcome candidates from diverse backgrounds and perspectives. If you're a results-driven individual who is committed to excellence and customer satisfaction, we encourage you to apply.
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