Atlassian Project Support Specialist

2 weeks ago


Coppell, Texas, United States US Tech Solutions Full time
About the Role

We are seeking a highly skilled Atlassian Project Support Consultant to join our team at US Tech Solutions. As a key member of our team, you will be responsible for providing expert-level support and training for our clients on the Atlassian suite of products, including Confluence, Jira, and Trello.

Key Responsibilities
  • Support and train clients on the Atlassian suite of products, including Confluence, Jira, and Trello.
  • Assist with the implementation and configuration of Atlassian tools to improve workflows and processes.
  • Develop and maintain Standard Operating Procedures for Incident Management, Disaster Recovery, and Escalations.
  • Work with stakeholders to meet operational requirements within Atlassian capabilities and features.
  • Develop and deliver training documentation, videos, and Q&A sessions for Atlassian products.
  • Collaborate with SaaS Manager to understand business requirements and identify solutions or improvements to workflows within Atlassian.
Requirements
  • Bachelor's degree or equivalent experience.
  • 5+ years administering Jira and Confluence in the cloud.
  • 3+ years configuring Jira Service Management (Jira Service Desk).
  • 3+ years of scripting experience.
  • 2+ years of project management and/or Scrum experience.
  • Experience creating solutions for various departments using Atlassian tools.
  • Working knowledge of common Atlassian plugins such as ScriptRunner, GitHub, or Xray.
  • Understanding of ITIL Framework, Agile practices, and Application Security.
Preferred Qualifications
  • Atlassian Certified Cloud Professional (ACP-420, ACP-120).
  • Experience with instance and site migrations/unification.
  • Working knowledge of cloud-based technologies.
  • Experience building out security/group management.
  • Atlassian and Slack integration experience.
About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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