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Client Success Specialist

2 months ago

Tennessee, United States BerniePortal Full time

Position: Client Success Specialist - Benefits Administration

We are looking for a driven and enthusiastic individual to become a part of our dynamic team. In this role, you will be essential in supporting employees, employers, and brokers with the daily functions of our third-party administration services, while also contributing to the strategic growth and refinement of our business processes. Your analytical and communication abilities will be key in enhancing clients' understanding of COBRA and pre-tax benefits.

Key Responsibilities:

  • Assist employers in managing their pre-tax benefit programs, including overseeing contract implementations and renewals.
  • Facilitate implementation discussions for new employer partners to guarantee a seamless onboarding experience and clarity regarding our offerings.
  • Respond to inquiries from a diverse clientele, including employees, employers, and brokers, providing timely and effective support.
  • Guide employee participants in comprehending and utilizing their benefits to maximize their potential.
  • Collaborate with the finance department by coordinating operational tasks such as invoicing and accounts receivable to ensure financial precision and efficiency.
  • Engage in special projects as assigned, contributing to the ongoing enhancement and expansion of our services and operations.

Our Pre-tax Offerings Include:

  • COBRA
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Health Reimbursement Arrangements
  • Section 125/WRAP Documents
  • Commuter Benefits

Compensation and Benefits:

  • Hourly Rate: $28.00 (equivalent to $58,240 annually)
  • Non-exempt status
  • Eligibility for overtime based on business requirements
  • Comprehensive health and ancillary benefits
  • Employer-funded Life, Short-Term, and Long-Term Disability insurance
  • 401(k) plan with employer matching (eligibility after 3 months)

Company Overview:

We are a third-party administrator focused on managing employee benefits and COBRA for small to mid-sized enterprises. As the exclusive third-party administrator for our sister company, we play a vital role in delivering a comprehensive Payroll/HR/Benefits system to employers across the nation.

Why Consider This Opportunity:

Our sister company is experiencing significant growth, and as a result, we are expanding alongside them. The selected candidate will step into a remarkable career opportunity that is set for continued growth. This role comes with high expectations and the potential for substantial rewards.

Ideal Candidate Profile:

We are in search of a dedicated individual with strong organizational and communication skills. While experience in employee benefits is advantageous, it is not a prerequisite. We value a demonstrated eagerness to learn, resilience in facing challenges, and a commitment to making a meaningful contribution. This position offers avenues for professional development, personal growth, and valuable career experience.

Please note: This role requires full-time in-office presence and is not available for remote work.