Community Association Manager

2 days ago


Franklin Park, New Jersey, United States Associa Full time
Job Title: Community Association Manager

We are seeking a highly organized and detail-oriented Community Association Manager to join our team at Associa. As a Community Association Manager, you will be responsible for providing administrative support to our community managers and homeowners.

Key Responsibilities:
  • Provide clerical and administrative support to community managers and homeowners
  • Field and respond to homeowner inquiries via phone, email, and in-person
  • Update notes within homeowner accounts in C3 of all conversations/correspondence with homeowners
  • Assist in preparing agendas, update management reports, and compile documents for Board meeting packages
  • Prepare newsletters, flyers, and other documents to inform homeowners of maintenance services or projects
  • Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners
  • Assist community managers with monitoring corporate and client delinquency rates and collections process for account portfolio
  • Maintain property files and unit files
  • Assist community managers with processing new homeowner welcome packets, if applicable
  • Assist community managers with issuing of key fobs, pool passes, and processing access keys
  • Assist community managers with ARB application processing and perform on-site community inspections as necessary
  • Assist community managers with requests for proposals, repair quotes, insurance notification lists
  • Assist community managers with update of property fact sheets in C3
  • Assist community managers in preparing homeowner CC R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed
  • Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with community manager direction, client enrollment, and local office protocol
  • Participate in Associa training including Associa University webinars, etc.
Requirements:
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Knowledge of communities/property/real estate and homeowners associations
  • Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
  • Knowledge of conflict resolution techniques at a proficient level
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills
  • Self-motivated, proactive, detail-oriented, and a team player
  • Time management and time-critical prioritization skills
  • High School Diploma or GED Required
  • 0 -- 3 years of Community Association experience


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