Customer Quality Assurance Specialist

4 days ago


Mansfield, Ohio, United States Actalent Full time
Job Title: Customer Quality Assurance Specialist Job Summary: We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Actalent. As a key member of our Quality team, you will be responsible for ensuring the highest quality standards are met in our customer-facing operations. Responsibilities: * Prioritize actions for quality projects using methodologies such as Voice of Customer (VOC), Measurement Systems Assessment (MSA), Failure Mode Analysis (FMEA), and Design Failure Modes and Effects Analysis (DFMEA) * Perform internal audits to ensure compliance with ISO 9000 and ISO/TS standards * Support Advanced Product Quality Planning (APQP) and Product Part Approval Process (PPAP) on new product launches and current product changes * Analyze and report customer quality metrics * Manage Self-Assessment audits as specific CSR * Ensure timely communications of CIP (Continuous Improvement Process) programs * Ensure information flow related to customer returns Requirements: * Strong quality engineering experience * Plastic injection molding experience, preferably from an automotive environment * Root cause and quality documentation experience * Proficient in Excel Work Environment: This is a fully on-site position in Mansfield, Ohio. You will be working within the Quality team of 16-20 people and will be the point of contact when it comes to communicating with customers regarding Quality. About Actalent: Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market. Diversity, Equity & Inclusion: At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. We maintain an inclusive environment through persistent self-reflection, building a culture of care, engagement, and recognition with clear outcomes, and ensuring growth opportunities for our people.

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