Customer Quality Assurance Specialist

2 days ago

Mansfield, Ohio, United States Actalent Full time
Job Title: Customer Quality Engineer

We are seeking a highly skilled Customer Quality Engineer to join our team at Actalent. As a key member of our engineering and sciences services team, you will be responsible for ensuring the highest quality standards are met in our products and services.

Key Responsibilities:
  • Prioritize actions for Six Sigma quality projects using methodologies including Voice of Customer (VOC), Measurement Systems Assessment (MSA), Failure Mode Analysis (FMEA), Design Failure Modes and Effects Analysis (DFMEA), Cause and Effect (C&E), and Control Parameter Management (CPM)
  • Perform internal audits to ensure compliance with ISO 9000 and ISO/TS 16949 standards
  • Support Advanced Product Quality Planning (APQP) and Product Part Approval Process (PPAP) on new product launches and current product changes by identifying potential failures due to supplier issues
  • Analyze, compile, review and regularly report customer quality metrics
  • Self-Assessment audit management as specific CSR
  • Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer support effective and appropriate change management, in accordance with agreed upon customer requirements
  • Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes
Requirements:
  • 3-5 years of experience as Quality Engineer
  • 2 years experience with plastic injection molding
  • Root cause analysis experience
  • Associates degree in Engineering
  • Strong process solving mindset
  • Proficient in Excel
Preferred Qualifications:
  • ASQ, CQE, ACE, CQM, ASQC, DFSS, ISO, RAC, PMP, LEAN certifications
  • Bachelors degree in Engineering

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through hiring diverse talent, maintaining an inclusive environment, building a culture of care, engagement, and recognition with clear outcomes, and ensuring growth opportunities for our people.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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