Customer Quality Assurance Specialist

4 days ago

Mansfield, Ohio, United States Actalent Full time
Job Title: Customer Quality Engineer

Job Summary:

We are seeking a highly skilled Customer Quality Engineer to join our team at Actalent. As a Customer Quality Engineer, you will be responsible for ensuring the quality of our products and services meets the highest standards of our customers.

Responsibilities:

  • Prioritize actions for Six Sigma quality projects using methodologies including Voice of Customer (VOC), Measurement Systems Assessment (MSA), Failure Mode Analysis (FMEA), Design Failure Modes and Effects Analysis (DFMEA), Cause and Effect (C&E), and Control Parameter Management (CPM)
  • Perform internal audits to ensure compliance with ISO 9000 and ISO/TS standards
  • Support Advanced Product Quality Planning (APQP) and Product Part Approval Process (PPAP) on new product launches and current product changes by identifying potential failures due to supplier issues
  • Perform quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records
  • Analyze, compile, review and regularly report customer quality metrics
  • Manage Self-Assessment audits as specific CSR
  • Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to support effective and appropriate change management, in accordance with agreed-upon customer requirements
  • Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging, and logistics causes
  • Complete other projects and activities as assigned by Customer Quality Sr
  • Will be 50% on the floor and 50% at desk
  • floor activities will be directly with leaders/supervisors
  • Will require bi-weekly trips to customers within driving distance in Michigan, Illinois, Indiana, etc.

Requirements:

  • Strong quality engineering experience
  • Plastic injection molding experience, preferably from an automotive environment
  • Root cause and quality documentation experience
  • Proficient in Excel

Work Environment:

This is a fully on-site position in Mansfield, Ohio. You will be working within the Quality team of 16-20 people, and will be the point of contact when it comes to communicating with customers regarding Quality.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market.

Diversity, Equity & Inclusion:

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. We maintain an inclusive environment through persistent self-reflection, build a culture of care, engagement, and recognition with clear outcomes, and ensure growth opportunities for our people.

Equal Opportunity Employer:

Actalent is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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