Restaurant Operations Manager

2 weeks ago

Moore, United States DND Groups, Inc. Full time

As a Shift Manager at DND Groups, Inc., you will play a key role in supporting our General Manager and Assistant Manager in executing specific aspects of restaurant operations during scheduled shifts.

Responsibilities
  • Assist in executing restaurant operations during scheduled shifts.
  • Build a strong relationship with crew members to foster a positive environment for learning and teamwork.
  • Assist in training and coaching of crew members to build a highly skilled and productive team.
  • Model Dairy Queen and DND Group policies for crew members.
  • Encourage team members to work together to exceed expectations in service, performance, and safety.
  • Provide high-quality service, a clean environment, and a warm, friendly atmosphere to guests.
  • Build relationships with customers, particularly regular or preferred patrons.
  • Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and the VP of Operations.
  • Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
  • Understand the importance of speed of service and resolving bottlenecks in workflow.
  • Ensure that the restaurant is adequately organized and staffed through proper task assignments and break rotation during both peak and non-peak periods.
Qualifications/Skills
  • High School diploma or equivalent required.
  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • Ability to move, perform, and respond quickly under pressure and for long periods of time.
  • Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
  • Leadership qualities necessary to coach crew members on restaurant policies, standards, and customer service.
  • Strong knowledge and application of safe food handling practices.
  • ServSafe certified or approved equivalent.
  • Strong hospitality and customer service skills.
  • Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.
Benefits & Compensation
  • Flexible schedule.
  • Paid training.
  • Employee discount.
  • Hourly Pay: $13.00 to $15.50 per hour.
  • Hours Available: 20 to 35 hours per week.

DND Groups, Inc. is an equal opportunity employer in every aspect of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.

DND Groups, Inc. is committed to equal employment opportunity in all other privileges, terms, and conditions of employment that may not be covered in this statement.

DND Groups, Inc. is an at-will employer.

DND Groups, Inc. is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values.

We offer an empowered work environment that encourages creativity, initiative, and professional growth and provides a competitive salary and benefits package.

We are the best when we connect, recognize, and respect our differences through our values of engagement, growth, and collaboration.

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