Account Manager

4 weeks ago


Newington, Connecticut, United States Data-Mail Full time
Job Summary

As a skilled Account Manager at Data-Mail, you will be responsible for the project management of key accounts and client programs from concept to mail drop in an efficient, cost-effective and timely manner. You will also be responsible for developing a productive business relationship to ensure client satisfaction and continued business.

Key Responsibilities

• Coordinate all aspects of client's mailing, including submission of text, data processing instructions, printing, lettershop applications and mail processing, production and scheduling.

• Generate top quality work and ensure all lettershop instructions are correct.

• Analyze programming specifications and manage letter text signoff procedures.

• Coordinate client visits and conduct client meetings.

• Ensure postage monies are correct and received before mailing.

• Update quote and correspondence with client to ensure proper billing.

Requirements

• Four-year college degree plus a minimum of 3 years in a customer service position or equivalent experience.

• Minimum of 2 years' experience in data processing, marketing or printing environment.

• Microsoft Office – spreadsheet and word processing.

• Proficiency in Excel & Word.

Competencies

• Ability to work in a fast-paced environment.

• Knowledge of laser printers.

• Excellent verbal and written communication skills.

• Strong interpersonal skills.

• Management skills.

• Training skills.

• Organizational and analytical skills.

• Data processing skills to include merge/purge, list maintenance, laser printing.

• Ability to schedule and coordinate interdepartmental processes to include account service, data processing, scheduling and print room.

• Account service oriented.

• Time management proficiency.

• Team oriented.

• Decision making skills.

• Problem resolution ability.

• Lettershop skills, to include inserting, bindery, mail processing and postal regulations.

• Ability to handle stressful situations with professionalism and tact.

• MUST be able to work extended hours on short or no notice

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