Account Manager
4 weeks ago
As a skilled Account Manager at Data-Mail, you will be responsible for the project management of key accounts and client programs from concept to mail drop in an efficient, cost-effective and timely manner. You will also be responsible for developing a productive business relationship to ensure client satisfaction and continued business.
Key Responsibilities
• Coordinate all aspects of client's mailing, including submission of text, data processing instructions, printing, lettershop applications and mail processing, production and scheduling.
• Generate top quality work and ensure all lettershop instructions are correct.
• Analyze programming specifications and manage letter text signoff procedures.
• Coordinate client visits and conduct client meetings.
• Ensure postage monies are correct and received before mailing.
• Update quote and correspondence with client to ensure proper billing.
Requirements
• Four-year college degree plus a minimum of 3 years in a customer service position or equivalent experience.
• Minimum of 2 years' experience in data processing, marketing or printing environment.
• Microsoft Office – spreadsheet and word processing.
• Proficiency in Excel & Word.
Competencies
• Ability to work in a fast-paced environment.
• Knowledge of laser printers.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Management skills.
• Training skills.
• Organizational and analytical skills.
• Data processing skills to include merge/purge, list maintenance, laser printing.
• Ability to schedule and coordinate interdepartmental processes to include account service, data processing, scheduling and print room.
• Account service oriented.
• Time management proficiency.
• Team oriented.
• Decision making skills.
• Problem resolution ability.
• Lettershop skills, to include inserting, bindery, mail processing and postal regulations.
• Ability to handle stressful situations with professionalism and tact.
• MUST be able to work extended hours on short or no notice
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